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My work history is located below. As you can see, it includes both technical and managerial experience. I'm experienced in working with the public individually and en masse.

911 Communications Officer Pulaski County Sheriff's Office Little Rock, Arkansas 2003 - Present
	Responsible for the dispatching and coordination of emergency services through the County Sheriff's Office by handling inbound telephone calls from the public, radio communications from law enforcement agents in the field, and other communications delivered to the Sheriff's Office through any other means.
FantasticWebsites.Com / VLists.Net Overland Park, Kansas 1997-2002 Carlisle, Arkansas 2003-Present
	Owner/Operator of web and email services provider for a select number of customers. Requires Unix administration skills to create and maintain user accounts, as well as manage http, ftp, and email services. Provided web design and majordomo mailing list services. Use of command line programming via telnet access. Frontpage 98 and 2000 server extensions. Familiarity with Internet DNS protocols.
Manager, Quality Assurance / Partner Technical Services Computer Concepts Corporation Lenexa, Kansas 2000-2002
	Managed the process of Quality Assurance, including bug testing and tracking of software in pre and post-development stages. Light development work was included as well to create troubleshooting utilities for in-house use. I moved the QA department forward from a simple test environment to a more development integrated system by taking over the install package and incorporating debug level testing within the software being developed. I automated the software build process for multiple projects, and organized a more efficient document management system. Served as the intermediary between our support services and the development staff. Recommended and approved changes to software design and functionality. As Manager of Partner Technical Services I interacted with our vendors and distributors in foreign countries as a conduit between their support services and ours.
Systems Engineer Computer Concepts Corporation Lenexa, Kansas 1994-2000
	Senior Technician responsible for the installation, configuration, and troubleshooting of DOS and Windows based digital audio software for large market radio broadcasting stations. Extensive use of Microsoft and Novell networking in PC environments. Additional experience in working with third party vendors to assure software compatibility. Extensive travel early in this position. Documented third party and internal software changes to assist fellow technicians with job performance. In house and on-site software configuration. Responsible for training customers and new employees in all software products. Assisted customers in the planning of mid to large-scale systems design. Interacted with customers in both technical and administrative roles. Last two years spent in service as second level support, providing resolutions for advanced problems and projects requiring more detailed analysis. Improved company performance by assisting in the development of a quality assurance program, and in the selection and installation of a bug tracking system. Supervised training of technical staff, and acted in the absence of the Department Manager. Assisted the Operations Director with implementing help desk tools and procedures to increase department efficiency and improve customer service. Worked closely with developers to improve customized call tracking application. Lead technical member of the company Y2K readiness team. Directly and indirectly supervised projects and personnel as assigned by the Department Manager and Operations Director. On call 24/7 for advanced emergency support situations.
Director Of Technical Operations Arkansas Radio Network Little Rock, Arkansas 1990-1994
	Managed the day to day operations of a state-wide satellite fed news network, providing scheduled program feeds to approximately 80 affiliated radio stations, as well as coordinating breaking news events. Supervised the technical status of the satellite uplink equipment. Supervised the conversion of program distribution from manual to automated feeds. Assisted in the maintenance of the networked news terminals. Supervised the distribution of weather data via digital transfer to approximately 20 affiliated stations. Coordinated with the technical staff of the major news networks (ABC, CBS, NBC, MBS, etc) during the first Clinton Presidential Campaign to produce and distribute various news feeds. On call 24 hours for emergency situations involving both technical problems and breaking news. Supervised and dispatched studio and transmitter engineers to resolve technical issues at affiliate sites, as well as uplink locations. Supervised several studio rebuilds. Concurrently filled in during the absence of a Program Director for the network flagship station and also handled the administrative duties of the Affiliate Relations Director when that position was vacant.
Program Director KBRI-AM/KQMC-FM Brinkley, Arkansas 1987-1990
	Supervised the day-to-day operations of a small market AM/FM radio station, including the supervision of air staff and technical operations of the station itself. Hosted daily radio programs. Wrote and produced commercial elements. Led the staff in creative productions, providing original material for commercial and non-commercial on-air events. Represented the station at public functions. Worked with concert and tour promoters, advertising agencies, local advertisers, and civic organizations. Planned, promoted, and supervised promotional events. Earned top honors from state news organizations and contributed regularly to the state and national news wire services. My technical duties included studio and transmitter maintenance, as well as the maintenance of a computerized audio playback system I converted the station from manual scheduling of programming to a computerized database system, and wrote the first software used to perform that function. Supervised studio staff and engineering personnel.